Case Study

Cakes Of Eden

In their own words

Why did you choose MCF?

I was looking for a fulfilment centre in UK that could help me out as I had container stuck in Southampton Docks. My current provider were taking too long to sort out the issue. Then MCF got in touch and rescued the situation.

What stood out for me was MCF seemed to take an interest in my business rather than just being another customer to them. More of a personal touch than other fulfilment providers.

Which challenges necessitated change?

I wanted to move goods to a fulfilment centre that cared about my predicament and are there to help and assist me all they can.

MCF came in to help me when I needed it most, As soon as they got all the details they needed, they didn’t mess around they stepped in to help.

” MCF seemed to take an interest in my business rather than just being another customer. “

The solution

How did our team help implementation

MCF conducted some business analysis for me compared to current solution. They highlighted to me the benefits I will be getting by going with their solutions compared to the current way I was doing things. It made sense to me so I moved to Fulfilment By Merchant with MCF.

How have our solutions helped since implementation?

As well as saving me money on a new contract I trust MCF have got me and my business in their best interests which is a valuable asset to have, especially as I’m in another country.

I have planned to make MCF my sole fulfilment centre and allow them to be Fulfilment By Merchant over the next 12 to 24 months as I trust the work they will do for me.

” It’s nice to have piece of mind MCF care when I live in another part of the world. “

What have you been the most impressed with?

The time and effort MCF have put into looking into my accounts and working out as better solution for me and my business for the longer term. MCF seem to care about what they do and as a result care for their customers needs.

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